FREQUENTLY ASKED QUESTIONS
Q1. What areas/locations do you cover?
Answer: We are currently operating in the major areas of Dubai. To check if we serve your location, visit our Service Location Page.
Q2. What is the time duration required for cleaning?
Answer: Our standard time for dry cleaning items is two working days and ironing items is 24 hours. However, for special items like carpets, curtains, shoes, and bags our cleaning time is 7-10 working days. Other items like wedding gowns and hand wash items also fall under this category.
For our customers who are pressed on time, we offer EXPRESS SERVICES as well (both for dry cleaning and ironing ). The turnaround time can be as quick as 4-5 working hours, to 12 hours or 24 hours as well. Please call our toll free number +971-800-3301 for more information about cost and process. We would be happy to assist!
Q3. Can I place the request order via phone or email?
Answer: Yes. You can either email us at firstname.lastname@example.org and or call us on +971-800-3301 to request a pick-up. Alternatively, you can even call us on our branch numbers to schedule a pick-up or delivery.
Q4. Do you provide pick up and delivery options?
Answer: Yes. We pick up and delivery at your doorstep. All you need to do is call us or email us and we will arrange it for you.
Q5. Can I reschedule a collection or delivery?
Answer: Of course! All you need to do is inform our call center agents and request a reschedule. We will be happy to assist you without any extra cost.
Q6. What are the different types of cleaning services offered?
Answer: We offer a range of services to our valued customers. Right from regular laundry for items like shirts, trousers, suits, etc., to specialized cleaning services for the sofa, carpet, wedding dress, soft toys, bags and shoes, curtains,
mascots, and other costumes. We do it all for you!
Q7. What are the different types of payment methods?
Answer: You can choose to pay either by cash or through credit/debit card. Our drivers carry the card swiping machines with them for your convenience. In case you chose to pay at your doorstep through the card.
Q8. Is there a minimum order for pickup delivery?
Answer: There is no minimum order required for pick up and delivery. However, there are certain charges for pick-up and delivery if the order amount falls below a certain sum.
Q9. What shall I do if I missed a scheduled collection/delivery?
Answer: Do not worry at all! We will get that sorted for you. Just give us a call and we will do it again for you!
Q10. Do you also provide Alteration Services?
Answer: Yes, we do minor alterations for our customers at a very reasonable cost.
Q11. What are your operating hours?
Answer: Monday to Sunday from 8 A.M to 10 P.M.
Q12. Do I need to separate my laundry?
Answer: We accept laundry separated or not! It's your choice. We will do it for you if you chose so.
Q13. Can I provide my own laundry detergent?
Answer: We have in-house experts who analyse the garments and take a careful decision on which cleaning agent should be used to clean each item properly and avoid damages or wear and tear. We procure best of the cleaning agents to make sure that our cleaning comes out to your utmost satisfaction. That’s why we rely on our chemicals to do the job for you so that you can just sit back and relax!
Q14. Do you serve on Fridays?
Answer: Yes, we do. We are open 7 days a week.
Q.15 How do you take care of damages?
Answer: Once damage is reported by the customer, we investigate the matter to understand the cause and nature of damage. We ask for purchase proof and confirm the item value. Diva Laundry’s liability for compensation is limited to 5 times the cost of processing the item.
Q16. Do you provide wash and fold services?