FREQUENTLY ASKED QUESTIONS

Yes we are happy to offer home pick up and delivery services to our valued customers. Our standard service turnaround time is 48 hours. Next day service option (24 Hours) available at an additional cost of 50% on your bill.

A wide range of products, including apparel, linens, drapes, duvets, and delicate textiles like wool, silk, cashmere, and silk, are offered for dry cleaning. Items such as gowns, jackets, scarves, curtains, duvets, and linens typically need to go through this process. Our fabric expert closely monitors the procedure, and things like wedding dresses and silk textiles aren't treated without the client's consent. The team leaves clothing looking brand-new by using cutting-edge methods

Your curtains will be examined by our fabric expert to see if they require a standard wash or dry cleaning. After examining the fabric, our experts will decide whether dry cleaning, wet cleaning, or spot cleaning is the best course of action. If necessary, we will take down the curtain and decide on the optimal cleaning technique.

In addition to clothes laundry, we also specialize in shoe cleaning, disinfection, restoration, and other services that our in-house cobblers perform to the highest standard.

We can iron a variety of fabric types and garment types, including bulky bedding and linens as well as delicate clothing. For fragile fabrics, we provide steam ironing, and for other types, we offer specialist ironing. Our team is skilled in using steam ironing methods to preserve sensitive fabrics. For all kinds of fabric and apparel, especially delicate pieces, we promise expert and timely ironing services.

All orders must have a minimum of 30 AED, and there is a delivery charge of AED 7 + 5% VAT.

Diva Laundry provides laundry services via a multitude of platforms, such as our website, branches, WhatsApp, and toll-free phones. Through our Laundry app, customers can schedule pick-ups, handle payments, keep track of orders, and accrue rewards. Additionally, we provide easy ways to place orders, including contacting WhatsApp or toll-free lines. Customers can contact our branch numbers, email info@divalaundry.com, or phone +971-800-3301 to arrange a pick-up.

Sheer, Standard, and Blackout curtain washing, as well as removal and installation services, are provided by Diva Laundry. In addition, we offer onsite cleaning for clients who are pressed for time. We employ and ensure the top specialists to examine and clean curtains and use the newest cleaning methods.

The standard turnaround time for shoe delivery and cleaning is 5-7 days.

We handle luxury bags and specialize in laundry and bag cleaning. Our fabric specialists make sure the bags receive the best care possible. In order to preserve the worth and significance of designer handbags, we also provide repair services.

Stains can be effectively removed with the appropriate cleaning process and Right chemicals depending on the type of fabric and stain. Our fabric experts read directions attentively before cleaning garments. If stain is particularly hard, we attempt to remove it, but we do not guarantee complete removal as repeated cleaning or harsh chemicals might damage the fabric.

After 48 hours, Diva Laundry offers basic delivery; same-day and next-day services are available for a 50% and 100% additional fee. For three to five hours, super express service is provided for a 100% extra fee. A 50% fee is required for 24-hour express delivery.

Our services include laundry for clothes, cleaning of carpets and curtains, rejuvenation for bridal dresses, shoe and bag restoration, tailoring, and alterations. On these services, we also provide seasonal discounts. Please call 800-3301 or 055-1866918/055-2619288 to place an order. We are eager to meet your needs and be of service to you.

Shoes of all kinds, including sneakers, rubber, formal shoes, suede, boots, sandals, and stilettos, can be cleaned and repaired by Diva Laundry. They guarantee the greatest cleaning and repair procedure possible thanks to their in-house cobblers. We provide a broad selection of shoe styles and materials, ranging from traditional leather to contemporary sneakers and trainers. Our staff is committed to restoring shoes to their finest state, but before we start, we make sure to get your approval.

Major parts of Dubai are served by Diva Laundry; our website has a detailed list of these areas. Use our service location page or toll-free lines to inquire about service availability.

For best results, curtains need to be treated with extra care and attention, dry hanging is required to prevent deterioration and shrinking. It takes 5-7 working days for delivery. Time-conscious clients can choose the speedier and more convenient option of onsite cleaning, which comes at a different pricing.

A range of payment options are available to Diva Laundry customers, including credit/debit card payments, and automated payments through the Laundry mobile app.

We have fabric specialists who adhere the care label and try to process the items as per them and they conduct quality checks as well and we separate the items as well as per instructions of the customer