FREQUENTLY ASKED QUESTIONS
General
Q1. What areas/locations do you service?
Answer: We are currently operating in the major areas of Dubai. To check if we serve your location, visit our Service Location Page.
Q2. How do I pay for the service?
Answer: You can choose to pay either by cash or through credit/debit card. Our drivers carry card swiping machines for your convenience.
Q3. Is there any minimum charge for laundry pickup and delivery?
Answer: There is no minimum order required, but certain charges apply for pick-up and delivery if the order amount falls below a certain sum.
Q4. What services does Diva Laundry provide?
Answer: We offer a range of services, including regular laundry for items like shirts, trousers, suits, and specialized cleaning services for items like sofas, carpets, wedding dresses, soft toys, bags, shoes, curtains, mascots, and other costumes.
Q5. What are your operating hours?
Answer: Monday to Sunday from 8 A.M to 10 P.M.
Q6. Do I have to separate the laundry and dry cleaning items?
Answer: We accept laundry separated or not. It's your choice; we will do it for you if you choose so.
Q7. Can I provide my own laundry detergent?
Answer: We have in-house experts who carefully decide on the cleaning agents to use for each item to ensure proper cleaning and avoid damages. We rely on our chemicals for cleaning.
Turnaround Time and Pick-up/Delivery
Q1. What is the turnaround time for the laundry service? Answer: Our standard time for dry cleaning items is two working days. However, for special items like carpets, curtains, shoes, and bags, our cleaning time is 7-10 working days. We also offer EXPRESS SERVICES with turnaround times ranging from 4-5 working hours to 12-24 hours. Contact our toll-free number for more information. Q3. How do I book a laundry pick-up/delivery? Answer: Yes, you can either email us at info@divalaundry.com or call us on +971-800-3301 to request a pick-up. Alternatively, you can call us on our branch numbers to schedule a pick-up or delivery. Q4. Do you offer laundry pick-up/delivery services? Answer: Yes, we pick up and deliver at your doorstep. Contact us through call or email to arrange it. Q5. Can I reschedule a collection or delivery? Answer: Of course! Just inform our call center agents and request a reschedule at no extra cost.
Laundry & Dry Cleaning
Q1. What items can I get dry cleaned at Diva Laundry? Answer: At Diva Laundry, we provide dry cleaning services for a wide range of items, including suits, dresses, shirts, blouses, coats, and delicate fabrics. We ensure meticulous care and thorough cleaning for each garment. Q2. How long does the dry cleaning process take? Answer: Our standard dry cleaning process takes two working days. However, if you need your garments cleaned urgently, we offer EXPRESS SERVICES with turnaround times as quick as 4-5 working hours to 12-24 hours. Please call our toll-free number for more information on costs and process. Q3. Can I request dry cleaning for special items like wedding gowns? Answer: Yes, we cater to special items like wedding gowns, formal wear, and delicate clothing. Our experienced team ensures that these items receive the utmost care and attention during the dry cleaning process. Q4. Do I have to separate the laundry and dry cleaning items? Answer: We accept laundry separated or not. It's your choice; we will do it for you if you choose so. Q5. Can I provide my own laundry detergent? Answer: We have in-house experts who carefully decide on the cleaning agents to use for each item to ensure proper cleaning and avoid damages. We rely on our chemicals for cleaning.
Ironing
Q1. What type of clothing can I get ironed at Diva Laundry? Answer: At Diva Laundry, we offer ironing services for a wide range of clothing items, including shirts, trousers, blouses, skirts, dresses, and more. Our skilled team ensures that your garments are professionally ironed and wrinkle-free. Q2. What are the turnaround times for ironing services? Answer: Our standard ironing service turnaround time is two working days. For customers with time constraints, we offer EXPRESS SERVICES with turnaround times ranging from 4-5 working hours to 12-24 hours. Contact our toll-free number for more details.
Curtain Cleaning
Q1. What types of curtains can I get cleaned at Diva Laundry? Answer: Diva Laundry provides curtain cleaning services for a variety of curtains, including drapes, sheers, valances, and blackout curtains. We ensure thorough cleaning while preserving the fabric's quality and texture. Q2. Do I need to take down the curtains for cleaning? Answer: Yes, for our curtain cleaning service, we recommend taking down the curtains to ensure proper and effective cleaning. However, if you need assistance with taking down or rehanging the curtains, we can provide help upon request.
Shoe Cleaning
Q1. What types of shoes do you clean and repair? Answer: At Diva Laundry, we offer cleaning and repair services for various types of shoes, including leather shoes, suede shoes, sports shoes, and formal footwear. Our skilled cobblers ensure your shoes are cleaned, polished, and repaired to perfection. Q2. How long does the shoe cleaning and repair process take? Answer: The turnaround time for shoe cleaning and repair services is 7-10 working days. However, for urgent requests, we offer EXPRESS SERVICES with faster turnaround times. Please call our toll-free number for more details.
Bag Cleaning
Q1. Can I get my designer handbags cleaned at Diva Laundry? Answer: Yes, we specialize in cleaning and restoring designer handbags. Our skilled team ensures that your precious bags receive the best care and attention during the cleaning process. Q2. What types of bag repair services do you offer? Answer: Our bag repair services cover a wide range of issues, including stitching repairs, zipper replacements, handle restoration, and more. We strive to bring your bags back to their original condition, looking as good as new.