Terms and Condition
1. SITE OPERATION: United Arab Emirates is our Country of Domicile. Diva Dry Cleaners and Laundry L.L.C. controls this Site from the U.A.E. Diva Dry Cleaners and Laundry L.L.C. makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
3. MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.
5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. Diva Dry Cleaners and Laundry L.L.C. will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific
6. REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Diva Dry Cleaners and Laundry L.L.C. through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
7. PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Diva Dry Cleaners and Laundry L.L.C. to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by Diva Dry Cleaners and Laundry L.L.C. to do so. The content and software on this Site is the property of Diva Dry Cleaners and Laundry L.L.C.. The cardholder must retain a copy of transaction records and Merchant policies and rules.
8. YOUR ACCOUNT. If you use Diva Dry Cleaners and Laundry L.L.C. Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Diva Dry Cleaners and Laundry L.L.C.’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Diva Dry Cleaners and Laundry L.L.C. will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Diva Dry Cleaners and Laundry L.L.C. has no control over these sites or the content within them. Diva Dry Cleaners and Laundry L.L.C. does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Diva Dry Cleaners and Laundry L.L.C. does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Diva Dry Cleaners and Laundry L.L.C. for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at
COPYRIGHT POLICY. Diva Dry Cleaners and Laundry L.L.C. may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.
You acknowledge and agree that Diva Dry Cleaners and Laundry L.L.C. will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Diva Dry Cleaners and Laundry L.L.C.’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Diva Dry Cleaners and Laundry L.L.C. or perfect these rights, titles or interests in Diva Dry Cleaners and Laundry L.L.C.’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. Diva Dry Cleaners and Laundry L.L.C. MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. Diva Dry Cleaners and Laundry L.L.C. ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. Diva Dry Cleaners and Laundry L.L.C. SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF Diva Dry Cleaners and Laundry L.L.C. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF Diva Dry Cleaners and Laundry L.L.C. WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.
LICENCE GRANTED TO YOU. By providing materials to Diva Dry Cleaners and Laundry L.L.C., including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Diva Dry Cleaners and Laundry L.L.C. an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Diva Dry Cleaners and Laundry L.L.C. may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Diva Dry Cleaners and Laundry L.L.C. for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Diva Dry Cleaners and Laundry L.L.C.. Any communication or materials you send to Diva Dry Cleaners and Laundry L.L.C. will be treated as non- confidential and non-proprietary and may be disseminated or used by Diva Dry Cleaners and Laundry L.L.C. for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.
ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Diva Dry Cleaners and Laundry L.L.C. is not responsible for the acts or omissions of any advertiser or sponsor.
Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.
By accepting these User Terms and using the Application or Service, you agree that you shall defend, indemnify and hold Diva Dry Cleaners and Laundry L.L.C., its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys, agents and suppliers harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, or (c) your use or misuse of the Application or Service.
It is our priority to supply the best care to your items and we appreciate your trust.
You acknowledge that Diva Dry Cleaners and Laundry L.L.C. performs a quality inspection on items as soon as they are collected and before performing any of the Service(s). Any item with noticeable damage, tears, deformations, missing components, or other abnormalities will be highlighted to you via email and an image will be provided. You agree not to hold Diva Dry Cleaners and Laundry L.L.C. liable or complain about such instances and agree that such instances are pre-existing conditions of the items before Diva Dry Cleaners and Laundry L.L.C. took responsibility for the items.
Although we do our best to prevent any damages to your items and garments, we cannot guarantee against color loss, bleeding or shrinkage of garments when it comes to laundry & dry cleaning. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in damages, color bleeds, small holes or tears. For any items deemed damaged, Diva Dry Cleaners and Laundry L.L.C. may reimburse you by paying up to Five (5) times the charge for cleaning the item for which the damage occurred regardless of brand, price or condition of the garment. To the fullest extent permitted by law, Diva Dry Cleaners and Laundry L.L.C.’s total liability in connection with a damaged item shall not exceed the foregoing amount. Any damaged items must be reported to info@ divalaundry.com and inspected by Diva Dry Cleaners and Laundry L.L.C., within three (3) days from date the damaged item was returned to you by Diva Dry Cleaners and Laundry L.L.C., through digital photos or in-person.
Any lost item must be reported to within five (5) days of the delivery of related items. All claims are reviewed on a case-by-case basis. Items are considered lost twenty (20) days after the initial claim has been made. Any reimbursement for an item deemed lost by Diva Dry Cleaners and Laundry L.L.C. shall be limited to and shall not exceed five (5) times the charge for cleaning the lost item regardless of brand, price or condition of the garment.
To the fullest extent permitted by law, Diva Dry Cleaners and Laundry L.L.C.’s total liability in connection with a lost item shall not exceed the foregoing amount. Diva Dry Cleaners and Laundry L.L.C. does not take responsibility for any loose items or items found in pockets of garments when submitted in a Diva Dry Cleaners and Laundry L.L.C. bag or other bags, such as watches, jewelry, cuff links, etc. and shall have no liability for such items or for any items that are delivered to the door or concierge of your building by your request.
Payment Confirmation - Once the payment is made, the confirmation notice will be sent to the client via email or SMS within 24 hours of receipt of payment.
Refund Policy - Refunds will be done only through the Original Mode of Payment. Please allow for up to 45days for the refund transfer to be completed.
Cancellation Policy - Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.